Page Comparison

1. Go to the [Contacts] section (Fig. 1), click the number you are going to call, and the CTI panel with a call will appear.

   Fig. 1. Calling from the [Contacts] section 
   

   

    

2. You can find calls history in the [Calls] section. From and To’ fileds in [Calls] section are clickable (Fig.2).

   Fig. 2. The [Calls] section
   

   

    

3. To make a call, enter the contact name or number and press the phone button (Fig.3). You can also click the phone button near the call record in the CTI panel.
   Fig.3. Making a call in the CTI panel 

   

    

4.  The call will start. After the call is answered, the following functions are available: 
   

   1. You can use the dial pad (Fig. 4).
                         Fig. 4. Using the dial pad

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                d. You can use a blind/cold or a warm transfer. A warm transfer is set by default. 
Tick a checkbox under the number input field to use a blind transfer (Fig. 7).

Fig. 7. Ticking the checkbox for using a blind transfer

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e. You can use the Show Agent feature (Fig. 8). This feature allows to see all the agents set up for telephony (Fig. 9).

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