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  1. Log in to Call Queues account as an Agent (User) (Fig. 1) 
    Fig. 1. Log in page

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  2. After Log in the My Queues page will be opened (Fig. 2)
    Fig. 2. My Queues page

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  3. An Agent can set a status on this page (Fig. 2):

    1. Log in - if an Agent sets ‘Log in' status, it will be registered in a Call queue and available to recieve calls. A Manager will see 'Available’ status for this Agent on the dashboard

    2. Away - if an Agent sets 'Away' status, it will not be available to recieve calls. A Manager will see 'Away’ status for this Agent on the dashboard

    3. Log out - if an Agent sets 'Log out' status, it will be logged out from the queue and will not be available to recieve calls. A Manager will see 'Log out’ status for this Agent on the dashboard

  4. Also, an Agent can see a statistic on this page (Fig. 2):

    1. All calls Today - this fields shows a number of all calls recieved today

    2. Waiting Calls - this field shows how many calls are waiting in the queue at the moment

    3. Missed - this field shows how many calls were missed by Agent today

    4. Agents online - this field shows the number of Agents online at the moment