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This manual can help to adjust the Call Analitycs for the Kazoo and Ring Central. General System settings in the Creatio are similar for Kazoo and Ring Central. Different steps in Analitycs Authorization will be described

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1. In the left menu select the ‘Studio’ option (Fig. 1) Fig. 1

   

2. In the opened section on the left select ‘System Setting’ and after that click on the ‘Velvetel Call Analitycs’ (Fig. 2) Fig. 2

   

3. For the ‘Analytics Account ID’ and ‘Authentication service api key’ settings required data should be requested from the support. (Fig. 3) It can be done via the following email: Received data should be filled into the ‘Default value’ fields (Fig. 4, Fig. 5). All other options should be untouched and in the default states Fig. 3

   

   Fig. 4

   

   Fig. 5

   

4. For the listed settings, the following values should be filled into the ‘Default value’ fields (Fig. 6, Fig.7): All other options should be untouched and in the default states

   • Audio Loader Endpoint - https://bpmcallanalytics.velvetech.com/al

   • Authentication service endpoint - https://bpmcallanalytics.velvetech.com/as

   • Entity Recognition Endpoint - https://bpmcallanalytics.velvetech.com/er

   • Transcripts Endpoint - https://bpmcallanalytics.velvetech.com/sr

   • Transcript UI URL - https://bpmcallanalytics.velvetech.com Fig. 6

     

     Fig. 7 (As an example ‘Authentication service endpoint’

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The following flow of the Analytics Authentification is for the Kazoo telephony. Actions can be performed by the Agent

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and Supervisor

1. Click on the Profile icon and select ‘Your Profile' (Fig. 8 ) Fig.8

   

2. Click the ‘Setup call analytics settings’ (Fig. 9) Fig.9

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3. To finalize the Call Analitycs setup, press ‘AUTHENTIFICATE CALL ANALYTICS’ (Fig. 10) Fig. 10

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4. The following pop-up informs that all settings are applied and the Call Analytics is setup (Fig. 11) Fig. 1011

   

5. Press ‘Ok’.

6. After this, all Call Analytics settings for Ring Central are considered to be done.

7. Possible Troubleshooting.

   1. If the button ‘AUTHENTIFICATE CALL ANALYTICS’ from Fig. 10 is inactive, then one (several) settings from the p.p. 3 and 4 of the General Setting are not filled or have been filled with incorrect values

   2. Check them, refill them if necessary, and try to click ‘AUTHENTIFICATE CALL ANALYTICS’

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1. Steps that are described in the p.p. 1 and 2 of the previous section are applicable

2. After entering the Call Analytics section, first, click ‘AUTHENTIFICATE CALL ANALYTICS' and then 'AUTHORIZED CALL ANALYTICS IN RC' (Fig. 12) Fig. 12

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3. If the Authentification is successful, a message similar to Fig. 11 will be shown.

4. After the ‘AUTHORIZED CALL ANALYTICS IN RC’ is pressed a pop-up will be shown (Fig. 13). Here a SignIn into the Ring Central should be performed. Fig.

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13

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35. If the Authorization is successful , a pop-up with the following message will be shown (Fig. 14) Fig. 14

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6. After this, all Call Analytics settings for Ring Central are considered to be done.