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Log out from Creatio
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Close all browsers
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Start a new (one) browser with one single tab in it and log in to Creatio
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Run a call, see if the call connects, and is being answered or goes to a voicemail (or ends if no answer and no voicemail box has been set up).
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If successful - issue solved
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If unsuccessful - proceed with the steps below
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Performs hard reload - How To: hard reload different browsers
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Log out and log back in
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Run a call, see if the call connects, and is being answered or goes to a voicemail (or ends if no answer and no voicemail box has been set up).
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If successful - issue solved
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If unsuccessful - proceed with the steps below
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Clear website data (you might need to re-login after that) - How To: clear website data and specific cookies in Chrome browser.
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Run a call, see if the call connects, and is being answered or goes to a voicemail (or ends if no answer and no voicemail box has been set up).
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If successful - issue solved
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If unsuccessful - proceed with the steps below
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Change the internet connection (e.g. share the connection via smartphone, and connect to it from the computer, or try different Wi-Fi)
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Run a call, see if the call connects, and is being answered or goes to a voicemail (or ends if no answer and no voicemail box has been set up).
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If successful - issue solved
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If unsuccessful - proceed with the steps below
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If unsuccessful - proceed with the steps below
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Run a call reproducing the problem
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Take a screenshot of the entire screen, including the browser with its address bar, current time, the Creatio screen with the call
Additionally, it would be great if developer console logs can be provided - How To: open site developers console
Copy all the text from the developer console
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The following guide can be used to Troubleshoot the issues with calls using Creatio VoIP Connector: How To: Troubleshoot problems with calling using Creatio VoIP Connector