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On the right-hand side, the user can access the Communication Panel.
Once the SMS functionality is set up, a new SMS tab will appear in this panel.
The SMS tab allows users to view the SMS message history for the given user. Messages can be filtered by the following statuses:
All
Read
Unread
Answered
To send a new SMS:
Click the Send Message button in the upper-right corner of the panel.
A modal window will appear. Inside, select the number from which the SMS will be sent, the number to which the SMS will be sent, and enter the text of the message.
For each existing message, the following options are available:
Reply – Allows the user to reply to the SMS.
Mark as unread – Marks the message as unread.
New SMS Notifications:
New messages from unknown numbers do not appear directly in the panel. Instead, a button labeled Show n Shown new SMS will appear at the top of the panel, where "n" represents the number of new messages. This feature helps users avoid missing new SMS messages in the general history.
Once received, new SMS messages can be linked to an existing account or contact, and future messages will be tagged with that account or contact.
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