Use Twillio Twilio Voice Connector for connector for Creatio to integrate your telephony with the CRM system to communicate with customers and keep the entire history of calls filtered by contacts. Using Twillio Voice Connector for Creatio makes it possible for the operator to see all the necessary information on the contact, put a call on hold if the operator needs to consult or transfer it to another specialist. allows you to effectively communicate with clients and colleagues and keep all communication history logged in one place.
Use cases:
Call management – the connector allows Creatio users to make inbound and outbound calls using the Twilio Flex communication solutions. During the call, an agent can access all information about the Contact, including the history of previous communications.
Call Analytics – analyze the quality of communications with clients based on the number of call attempts and conversations, duration of calls, and call results.
Key features:
Make outgoing calls and accept incoming calls in Creatio
Put a call on hold
Indicate a call result
Keep track of call analytics
Call Transfers
Call ID replacement
Supported basic features:
Access an entire call history with a client
Identify a Contact and Account by a phone number