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1. Go to the [Contacts] section (Fig. 1), click the number you are going to call, and the CTI panel with a call will appear

   Fig. 1. Calling from the [Contacts] section 

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2. You can find calls history in the [Calls] section. From and To’ fileds in [Calls] section are clickable (Fig.2)

   Fig. 2. The [Calls] section

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3. To make a call, enter the contact name or number and press the phone button (Fig.3). You can also click the phone button near the call record in the CTI panel
   Fig.3. Making a call in the CTI panel 

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4.  The call will start. After the call is answered, the following functions are available: 

   1. You can use the dial pad (Fig. 4)
      Fig. 4. Using the dial pad

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   2. You can mute yourself (Fig. 5)
      Fig. 5. Muting yourself

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   3. You can transfer the call to another extension (Fig. 6). If you transferred the call, the original contact will be saved on a new call record
      Fig. 6.  Transferring the call to another extension

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   4. You can use a blind/cold or a warm transfer. A warm transfer is set by default
      Tick a checkbox under the number input field to use a blind transfer (Fig. 7)
      Fig. 7. Ticking the checkbox for using a blind transfer

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   5. You can use the Show Agent feature (Fig. 8). This feature allows to see all the agents set up for telephony (Fig. 9)
      Fig. 8. Using the Show Agent feature

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      Fig. 9. Showing all agents set up for telephony

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   6. You can put the call on hold (Fig. 10)
      Fig. 10. Putting the call on hold
      

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   7. To end the call, click the red button (Fig. 11)
      Fig. 11. Ending the call
      

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CDRs and recordings can be stored in Google Cloud Storage

You can find more details about Call Functions on the Creatio Academy