Page Comparison

This utility allows to set up rules of how the incoming calls are assigned to which call center employee.

 Inbound Call Queues app allows to create and setup a call queue for inbound calls management, assign agents to the queue.

Key Features:

Inbound Call Center: 

1. Call queue management

2. Call routing

3. Mute / Hold / Transfer calls

4. Contact and Account identification and access to the entire communications history with the client

Fig. 1. Queue Settings

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Fig. 2. Call Center

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