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Auto registration in the queue is a feature that allows an Agent to automatically register in a call queue when he/she logs in to Creatio
Log in to the Telephony platform as Administrator (Fig. 1)
Fig. 1. Log in page
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Open the Apps section (Fig. 2) and select the Smart PBX app (Fig. 3)
Fig. 2. Opening the Apps section
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Fig. 3. Selecting Smart PBX app
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Open Users section in the left menu (Fig. 4)
Fig. 4. Opening Users section
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Choose a User whom you want to set up auto registration in a queue and click the User name (Fig. 5)
Fig. 5. Choosing a User and clicking the User name
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In the pop-up window enable the checkbox ‘Call Queues State Follows Device Registration' and click the [Save Changes] (Fig. 6)
Fig. 6. Enabling the checkbox ‘Call Queues State Follows Device Registration' and clicking the Save Changes
Enabling this setting allows automatically
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setting ‘Available' status and auto
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-registers a User in a Call Queue, when he logs in to Creatio
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When the User logs out from Creatio, his
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status in Creatio will be automatically changed to 'Log out'
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Then go to the Devices section in the left menu (Fig. 7)
Fig. 7. Opening the Devices section
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Choose the User’s device in the list and click the Settings icon (Fig. 8)
Fig. 8. Choosing the User’s device and opening Settings
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Click the [Advanced] button and select 'Miscellaneous' from the dropdown menu (Fig. 9)
Fig. 9. Clicking the
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Advanced button and selecting Miscellaneous from the dropdown menu
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Then enable the 'Notify when unregistered' checkbox and click the [Save Changes] button (Fig. 10)
Fig. 10. Enabling the 'Notify when unregistered' checkbox and saving changes
If the checkbox is enabled, notifications will be sent to the Administrator each time the device unregisters
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When all settings are applied, the setup of auto registration in the queue is completed
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