...
...
...
...
...
...
...
...
...
...
Preconditions
An active account in your own Creatio instance
An active account in Amazon Connect (you would need your email and password to log in)
Settings configured by a user
| Note |
|---|
Before you complete the steps below, your Creatio instance should be configured by the administrator so you could work with the plugin. Connection configuration for each user is performed by the administrator. |
Open the web browser on your personal computer and go to your Creatio instance. Log in to your account.
Before the user set up, make sure that the following browser settings are enabled for Creatio:
a. Using microphone;
b. Playing audio;
c. Cookies;
d. Redirects and Pop-ups.Go to [Your Profile] (Fig. 1) and click the [Call Center parameters setup] button (Fig. 2).
Fig.1 Your Profile Menu
Fig. 2 User Profile Setting Menu
Choose Amazon Connect from the Telephony types dropdown list (Fig. 3)
Fig. 3 Parameters Setup Page
Fill all the following fields in the Amazon Connect settings (Fig. 45):
Instance URL - Contact Control Panel URL. The required format is the following: https://{access_URL}/ccp-v2. Access URL can be taken from the following Page (Fig. 4). Rout to that section is described in
p. 1 of the Connection Set Up in Amazon Connect
Fig. 4 Instances section with Access URL
Softphone Login - Your login in Amazon Connect
Extension or agent personal number - Your extension set up in Amazon connect
Fig. 4 5 Filling the fields in the Amazon Connect settings
...
Reload the page.
After you reload the page, the Amazon Connect log in window will appear (Fig. 56). Fill in the Username and Password fields, Click [Sign In]
Fig. 5 6 Logging in to Amazon Connect via the log in window
After the successful log in the window will disappear, and the telephony will become available.
Troubleshooting.
If the ‘Login’ screen doesn’t close, close it
If in the CTI panel, the following warning message is shown (Fig. 7) refresh the page
Fig. 7 Warning message in the CTI panel