Twillio Twilio Voice Connector for connector for Creatio allows you to effectively communicate with clients and colleagues and keep all communication history logged in one place.
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Call management – the connector allows Creatio users to make inbound and outbound calls using Twillio Voice Connectorthe Twilio Flex communication solutions. During the call, an agent can access all information about the Contact, including the history of previous communications.
Call Analytics – analyze the quality of communications with clients based on the number of call attempts and conversations, duration of calls, and call results.
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Make outgoing calls and accept incoming calls in Creatio
Put a call on holdTransfer
a call to another extension phone numberIndicate a call result
Keep track of call analytics
Call Transfers
Call ID replacement
Supported basic features:
Access an entire call history with a client
Identify a Contact and Account by a phone number
Notes:
Call recordings are currently not available in Creatio. They can be accessed in your PBX as a part of built-in functionality.
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