This utility allows to set up rules of how the incoming calls are assigned to which call center employeeCall Queues app allows to create and setup a call queue for inbound calls management, assign agents to the queue.
Key Features:
Inbound Call Center:
Call queue management
Call routing
Mute / Hold / Transfer calls
Contact and Account identification and access to the entire communications history with the client
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Fig. 1. Queue Settings
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Fig. 2. Call Center
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