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Call management – the connector allows Creatio users to make inbound and outbound calls using the Twilio Flex communication solutions. During the call, an agent can access all information about the Contact, including the history of previous communications.
Call Analytics – analyze the quality of communications with clients based on the number of call attempts and conversations, duration of calls, and call results.
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Make outgoing calls and accept incoming calls in Creatio
Put a call on hold
Indicate a call result
Keep track of call analytics
Call Transfers
Call ID replacement
Supported basic features:
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