TalkDesk connector for Creatio Home

TalkDest connector allows you to effectively communicate with clients and colleagues and keep all call and chat history logged in one place.

Use cases:

  • Call management – the connector allows Creatio users to make inbound and outbound calls using the TalkDesk communication solutions. During the call, an agent can access all information about the Contact, including the history of previous communications.

  • Call Analytics – analyze the quality of communications with clients based on the number of call attempts and conversations, duration of calls, and call results.

  • Chat management - all Chat communications history is in one place and it is possible to have access to it at any time to have all information and data for the most effective business processes.

Key features:

  • Make outgoing calls and accept incoming calls in Creatio

  • Put a call on hold

  • Indicate a call result

  • Keep track of call analytics

  • Blind/Consult transfer support

  • Dynamic TalkDest connector window adjustment and configured size memory for every Agent

Supported basic features:

  • Access an entire call history with a client

  • Identify a Contact and Account by a phone number

  • Freedom and Classic UI