Missed call

Action : Missed call action

Origin system and event:

In

Talkdesk

when

a call is missed

then

Missed call action

Mapping of fields in automation : 

Interaction id - {{interaction_id}}
Duration call - 0
EventName - call_abandonned
From - {{contact_phone_number}}
To - {{talkdesk_phone_number}}
StartDate - {{time.now}}
Before connect time - {{waiting_time}}
Contact phone - {{contact.phone}}