Twillio Voice Connector for Creatio allows you to effectively communicate with clients and colleagues and keep all communication history logged in one place.
Use cases:
Call management – the connector allows Creatio users to make inbound and outbound calls using Twillio Voice Connector. During the call, an agent can access all information about the Contact, including the history of previous communications.
Call Analytics – analyze the quality of communications with clients based on the number of call attempts and conversations, duration of calls, and call results.
Key features:
Make outgoing calls and accept incoming calls in Creatio
Put a call on hold
Transfer a call to another extension phone number
Indicate a call result
Keep track of call analytics
Supported basic features:
Access an entire call history with a client
Identify a Contact and Account by a phone number
Notes:
Call recordings are currently not available in Creatio. They can be accessed in your PBX as a part of built-in functionality.
To use this connector, you need an active Twilio subscription.