Page Comparison

1. Log in as Administrator (manager) (Fig. 1) 
   
   Fig. 1. Log in page
   
   
   
2. Go to [Queue Settings] section (Fig. 2): 
   
   Fig. 2. Queue Settings
   
   
   
3. Click [Create New Queue] button (Fig. 3):
   
   Fig. 3. Creating a new queue
   
   
   Go to Queue Settings to learn how to set up a new Call Queue.
   
   
4. When the Call Queue is created, go to [Call Center] (Fig. 4): 
   
   Fig. 4. Call Center
   
   
   
5. Queues, agents, and their status can be find found in the Call Center (Fig. 5): 
   
   Fig. 5. Queue Information
   
   
   
6. If the Agent needs to receive calls, the status of the Agent should be "Available".
7. If a user calls to a queue, and all agents in the queue are unavailable, the user will hold on the line until anyone of them will be available.
   
8. Any application (soft phone or hardware phone) can be used to make calls to Queue. 
   
9. When the phone set up is completed, go to Call Queue and change the status from "Logged Out" to "Available" for agent and if there a call holding in the queue, it will be sent to the agent. Agent status will be changed to "Ringing".
   
10. When the call is answered, it will be transferred from "Waiting Calls" to "Calls in Progress". Agent status will be changed to "Talking".
    
11. When the call is ended, agent status will be changed to "Wrapping Up".
    Duration of the "Wrapping Up" status can be changed in the Call Queue. When this period is ovr, the status will be automatically set as "Available". 

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