Log in as Administrator (manager) (Fig. 1)
Fig. 1. Log in page
...
2. Go to [Queue Settings] section (Fig. 2):
Fig. 2. Queue Settings
...
3. Click [Create New Queue] button (Fig. 3):
Fig. 3. Creating a new queue
...
Go to Queue Settings to learn how to set up a new Call Queue.
4. When the Call Queue is created, go to [Call Center] (Fig. 4):
Fig. 4. Call Center
...
5. Queues, agents, and their status can be found in the Call Center (Fig. 5):
Fig. 5. Queue Information
...
7. If the Agent needs to receive calls, the status of the Agent should be "Available".
...