Go to the 'User Profile' (Fig. 1).
Fig. 1. Opening ‘User Profile’
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Click the ‘Call Center Parameters Setup’ button (Fig. 2)
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Fig. 2. Clicking the ‘Call Center Parameters Setup’ button
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Choose Twilio from the dropdown list and fill in the Extension and Login of your Twilio account. (Fig. 3)
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And click the Use web phone and Auto-connection checkboxes
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Fig. 3. Twilio parameters setup
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Enter API Key и API secret(Fig. 4
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).
Fig. 4. Twilio parameters setup
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After that you need to enter Identity (Fig. 5
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). This is the extension of the user, which will be linked to the agent in the database. This is an integer value that you need to choose yourself
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Fig. 5. Identity
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The SID of the application responsible for making outgoing calls. Used when generating a token. The application must be created once and used for all users. For Application SID (Fig. 6.) you need to do following steps
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Fig. 6. Application SID
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Reload the page after the successful setup
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