Go to the 'User Profile' (Fig. 1)
Fig. 1. Opening ‘User Profile’
Click the ‘Call Center Parameters Setup’ button (Fig. 2)
Fig. 2. Clicking the ‘Call Center Parameters Setup’ button
Choose Twilio from the dropdown list and fill in the Extension and Login of your Twilio account. (Fig. 3)
And click the Use web phone and Auto-connection checkboxes
Fig. 3. Twilio parameters setup.png?version=1&modificationDate=1663069927656&cacheVersion=1&api=v2&width=329)
.png?version=1&modificationDate=1663069927656&cacheVersion=1&api=v2&width=326)
Enter API Key и API secret(Fig. 4).
Fig. 4. Twilio parameters setup
After that you need to enter Identity (Fig. 5). This is the extension of the user, which will be linked to the agent in the database. This is an integer value that you need to choose yourself
Fig. 5. Identity
The SID of the application responsible for making outgoing calls. Used when generating a token. The application must be created once and used for all users. For Application SID (Fig. 6.) you need to do following steps
Fig. 6. Application SID
Reload the page after the successful setup
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