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This feature requires Enable CallerID dropdown functionality in the Telephony Portal (former 'Use My Number') configuration to be done by the Velvetel portal administrator |
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1. To activate the CallerID dropdown feature, go to the User profile (Fig. 1).
Fig. 1. Opening the User Profile
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2. Click the [Call Center parameters setup] button (Fig. 2).
Fig. 2. Clicking the Call Center parameters setup button
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3. Fill in [Caller Number] and [Caller Name] fields and select [P-Preferred-Identity] in the [Extra Header] field ([P-Asserted-Identity] if you use RingCentral, Fig. 3). Save the changes and refresh the page.
Fig. 3. Caller ID settings
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4. The added phone number should be available in the CallerID dropdown in the CTI panel
Fig. 4. Use my number checkbox dropdown
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