CallerID dropdown Feature configuration in Creatio (former 'Use My Number')

Sometimes companies have rules for displaying operator phone numbers, e.g. local presence or official company number. However, it can be necessary to show the operator's direct number. CallerID dropdown feature allows operators to use their direct phone numbers. This feature becomes available for Velvetel and RingCentral telephony. 

1. To activate the CallerID dropdown feature, go to the User profile (Fig. 1).

Fig. 1. Opening the User Profile

Open

2. Click the [Call Center parameters setup] button (Fig. 2).

Fig. 2. Clicking the Call Center parameters setup button 

Open

3. Fill in [Caller Number] and [Caller Name] fields and select [P-Preferred-Identity] in the [Extra Header] field ([P-Asserted-Identity] if you use RingCentral, Fig. 3). Save the changes and refresh the page.

Fig. 3. Caller ID settings

4. The added phone number should be available in the CallerID dropdown in the CTI panel

Fig. 4. Use my number dropdown