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Artemiy Firsov

Support Team

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The instruction is missing the setup of the previous handler for calls data sync, but it should already be configured on live instances

General description

In order for the TalkDesk connector to work, you will need to set up the anonymous endpointendpoints on your Creatio server using the instruction instructions below

Set up Setup can be performed by the system administrator. If you are using the cloud version, please contact the Creatio support team to complete the set up.

In folder ..\Terrasoft.WebApp\ServiceModel create file VvtTalkdeskChatWebhookHandler.svc and add the following code

Code Block
<% @ServiceHost Service = "Terrasoft.Configuration.VvtTalkdesk.Services.VvtTalkdeskChatWebhookHandler" Debug = "true" Language = "C#" %>

In the files ..\Terrasoft.WebApp\ServiceModel\http\services.config and ..\Terrasoft.WebApp\ServiceModel\https\services.config add the following block <services>:

Code Block
<services>
    ...
    <service name="Terrasoft.Configuration.VvtTalkdesk.Services.VvtTalkdeskChatWebhookHandler">
        <endpoint name="VvtTalkdeskChatWebhookHandlerEndPoint"
            address=""
            binding="webHttpBinding"
            behaviorConfiguration="RestServiceBehavior"
            bindingNamespace="http://Terrasoft.WebApp.ServiceModel"
            contract="Terrasoft.Configuration.VvtTalkdesk.Services.VvtTalkdeskChatWebhookHandler"
        />
    </service>
</services>

In the file ..\Terrasoft.WebApp\Web.config add block<location> to section <configuration>:

Code Block
<configuration>
...
<location path="ServiceModel/VvtTalkdeskChatWebhookHandler.svc">
    <system.web>
        <authorization>
            <allow users="*" />
        </authorization>
    </system.web>
</location>
...
</configuration>

In the file ..\Terrasoft.WebApp\Web.config change  attribute 'value' in the section<appSettings>:

Code Block
<configuration>
...
<appSettings>
...
    <add key="AllowedLocations" value="[previous values];ServiceModel/VvtTalkdeskChatWebhookHandler.svc" />
...
</appSettings>
...
</configuration>

...

setup via the support portal - https://velvetech.atlassian.net/servicedesk/customer/portals.

The Setup should be made for Chats and Calls.

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