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This feature requires Enable CallerID dropdown functionality in the Telephony Portal (former 'Use My Number') configuration to be done by the Velvetel portal administrator |
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1. To activate the CallerID dropdown feature, go to the User profile (Fig. 1) and select ‘Additional Settings’ (Fig. 2)
Fig. 1. Opening the User Profile
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Fig. 2 ‘Additional settings’ selection
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2. Click the ‘Call Center parameters setup’ button (Fig. 3).
Fig. 3 Clicking the Call Center parameters setup button
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3. Fill in ‘Caller Number’ and ‘Caller Name’ fields and select ‘P-Preferred-Identity’ in the ‘Extra Header’ field ([P-Asserted-Identity] if you use RingCentral, Fig. 3). Save the changes and refresh the page.
Fig. 4 Caller ID settings
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4. The added phone number should be available in the CallerID dropdown in the CTI panel (Fig. 5)
Fig. 5 Use my number dropdown
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