Log in to Call Queues account as an Agent (User) (Fig. 1)
Fig. 1. Log in page
After Log in the My Queues page will be opened (Fig. 2)
Fig. 2. My Queues page
An Agent can set a status on this page:
Log in - if an Agent sets ‘Log in' status, it will be registered in a Call queue and available to recieve calls. A Manager will see 'Available’ status for this Agent on the dashboard
Away - if an Agent sets 'Away' status, it will not be available to recieve calls. A Manager will see 'Away’ status for this Agent on the dashboard
Log out - if an Agent sets 'Log out' status, it will be logged out from the queue and will not be available to recieve calls. A Manager will see 'Log out’ status for this Agent on the dashboard
Also, an Agent can see a statistic on this page:
All calls Today - this fields shows a number of all calls recieved today
Waiting Calls - this field shows how many calls are waiting in the queue at the moment
Missed - this field shows how many calls were missed by Agent today
Agents online - this field shows the number of Agents online at the moment
General
Content
Integrations