How To: Troubleshoot problems with calling using Velvetel Telephony
Log out from Creatio
Close all browsers
Start a new (one) browser with one single tab in it and log in to Creatio
Run a call, and see if the call connects, and is being answered or goes to a voicemail (or ends if no answer and no voicemail box has been set up).
If successful - the issue solved
If unsuccessful - proceed with the steps below
Performs hard reload - How To: hard reload different browsers
Log out and log back in
Run a call, see if the call connects, and is being answered or goes to a voicemail (or ends if no answer and no voicemail box has been set up).
If successful - the issue solved
If unsuccessful - proceed with the steps below
Clear website data (you might need to re-login after that) - How To: clear website data and specific cookies in Chrome browser.
Run a call, see if the call connects, and is being answered or goes to a voicemail (or ends if no answer and no voicemail box has been set up).
If successful - the issue solved
If unsuccessful - proceed with the steps below
Change the internet connection (e.g. share the connection via smartphone, and connect to it from the computer, or try different Wi-Fi)
Run a call, see if the call connects, and is being answered or goes to a voicemail (or ends if no answer and no voicemail box has been set up).
If successful - the issue solved
If unsuccessful - proceed with the steps below
Run a call reproducing the problem
Take a screenshot of the entire screen, including the browser with its address bar, current time, the Creatio screen with the call
Additionally, it would be great if developer console logs could be provided - How To: open site developers console
And this is how the browser could be prepared for the troubleshooting - How To: prepare your browser for troubleshooting
Copy all the text from the developer console
Provide Call URL. It can be done by:
opening specific call
copying the call URL from the browser search bar
Provide all the info gathered above to Velvetech via the support portal - https://velvetech.atlassian.net/servicedesk/customer/portals
This Guide is related to the following Connectors: