Kazoo connector Configuration

Prerequisites

1. The settings mentioned in the Admin Guide are enabled.

2. Ask the Admin to provide you with the following credentials: Extension, SIP username and SIP password.

Configuration

1. Open a browser of your choice on your computer, and go to your personal Creatio instance. Sign in to your account there.

2. Go to [Your Profile] and choose [Call Center parameters setup]. (Fig.1)
   
   Fig. 1. Opening the Call Center parameters setup page
   
   

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3. Select the checkboxes: [Auto-connection] and [Use web phone] (Fig. 2). 
   
   Fig. 2. Choosing the parameters
   
   
   

4. Set up the following information sent to you by the admin and click [Save] (Fig. 3):
   
   

   1. Extension 

   2. Login (SIP username)

   3. Password (SIP password)

   4. webRTC connection string

   5. WebRTC Realm (domain)

   Fig. 3. Setting up the information

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5. Save the parameters and your profile.

6. Sign out and sign back in, so the user’s communication panel (CTI panel) will become active. 

7. On the [Calls] tab, enter the phone number in the tab field and click the call button or press the [Enter] key (Fig. 3). You'll see the call panel and its functions once the call starts.
   
            Fig. 4. Calling in the CTI panel