Setting Up Telephony

Owned by Support Team
Last updated: Apr 11, 2024
2 min read

  1. Go to the 'User Profile' (Fig. 1)
    Fig. 1. Opening ‘User Profile’

     

  2. Click the ‘Call Center Parameters Setup’ button (Fig. 2)
    Fig. 2. Clicking the ‘Call Center Parameters Setup’ button

     

  3. Choose Twilio from the dropdown list and fill in the Extension and Login of your Twilio account. (Fig. 3)
    And click the Use web phone and Auto-connection checkboxes
    Fig. 3. Twilio parameters setup

    image-20240411-110847.png

     

     

  4. Enter API Key и API secret(Fig. 4). To get Enter API Key и API secret please contact your Admin.
    Fig. 4. Twilio parameters setup

    image-20240411-110931.png

     

     

  5. After that you need to enter Identity (Fig. 5). This is the extension of the user, which will be linked to the agent in the database. This is an integer value that you need to choose yourself
    Fig. 5. Identity

    image-20240411-111559.png

     

     

  6. The SID of the application is responsible for making outgoing calls. Used when generating a token. The application must be created once and used for all users. For Application SID (Fig. 6.) you need to do the following steps. To get this value, please contact your Admin.
    Fig. 6. Application SID

    image-20240411-111631.png

     

     

  7. Reload the page after the successful setup