Problem with calling using Creatio VoIP Connector

This page contains a step-by-step guide for troubleshooting. Please perform all steps before submitting the ticket to the support portal.

Log out from Creatio
Close all browsers
Start a new (one) browser with one single tab in it and log in to Creatio
Run a call, see if the call connects, and is being answered or goes to a voicemail (or ends if no answer and no voicemail box has been set up).
If successful - issue solved
If unsuccessful - proceed with the steps below
Performs hard reload - How To: hard reload different browsers
Log out and log back in
Run a call, see if the call connects, and is being answered or goes to a voicemail (or ends if no answer and no voicemail box has been set up).
If successful - issue solved
If unsuccessful - proceed with the steps below
Clear website data (you might need to re-login after that) - How To: clear website data and specific cookies in Chrome browser.
Run a call, see if the call connects, and is being answered or goes to a voicemail (or ends if no answer and no voicemail box has been set up).
If successful - issue solved
If unsuccessful - proceed with the steps below
Change the internet connection (e.g. share the connection via smartphone, and connect to it from the computer, or try different Wi-Fi)
Run a call, see if the call connects, and is being answered or goes to a voicemail (or ends if no answer and no voicemail box has been set up).
If successful - issue solved
If unsuccessful - proceed with the steps below
If unsuccessful - proceed with the steps below
Run a call reproducing the problem
Take a screenshot of the entire screen, including the browser with its address bar, current time, the Creatio screen with the call
1. Additionally, it would be great if developer console logs can be provided - How To: open site developers console
2. Copy all the text from the developer console
Provide all the info gathered above to Velvetech via the support portal - https://velvetech.atlassian.net/servicedesk/customer/portals