Problem with calling using Creatio VoIP Connector

Owned by Artemiy Firsov
Jun 01, 2022
2 min read

  1. Log out from Creatio

  2. Close all browsers

  3. Start a new (one) browser with one single tab in it and log in to Creatio

  4. Run a call, see if the call connects, and is being answered or goes to a voicemail (or ends if no answer and no voicemail box has been set up).

  5. If successful - issue solved

  6. If unsuccessful - proceed with the steps below 

  7. Performs hard reload - How To: hard reload different browsers

  8. Log out and log back in 

  9. Run a call, see if the call connects, and is being answered or goes to a voicemail (or ends if no answer and no voicemail box has been set up).

  10. If successful - issue solved

  11. If unsuccessful - proceed with the steps below 

  12. Clear website data (you might need to re-login after that) - How To: clear website data and specific cookies in Chrome browser.

  13. Run a call, see if the call connects, and is being answered or goes to a voicemail (or ends if no answer and no voicemail box has been set up).

  14. If successful - issue solved

  15. If unsuccessful - proceed with the steps below 

  16. Change the internet connection (e.g. share the connection via smartphone, and connect to it from the computer, or try different Wi-Fi)

  17. Run a call, see if the call connects, and is being answered or goes to a voicemail (or ends if no answer and no voicemail box has been set up).

  18. If successful - issue solved

  19. If unsuccessful - proceed with the steps below 

  20. If unsuccessful - proceed with the steps below 

  21. Run a call reproducing the problem

  22. Take a screenshot of the entire screen, including the browser with its address bar, current time, the Creatio screen with the call

    1. Additionally, it would be great if developer console logs can be provided - How To: open site developers console

    2. Copy all the text from the developer console

  23. Provide all the info gathered above to Velvetech