Action : Call changed event action
Origin system and event:
In
Talkdesk
when
an outbound call starts
then
Call changed event action
Mapping of fields in automation :
Interaction id - {{interaction_id}}
Duration call - 0
EventName - {{event}}
From - {{talkdesk_phone_number}}
To - {{contact_phone_number}}
Start date - {{time.now}}
Agent email - {{agent.email}}