Five9 Integration

Integration with Five9 Connector consists of the one step - creating and configuring users in Five9.
Configuring users requires setting the following permissions:

Web client	This permission is required for using Web client of Five9 softphone
User can make calls to: Agents, External numbers, Skills	This permission is required for making calls
User can transfer calls to: Agents, External numbers, Skills, Inbound campaigns	This permission is required for transferring calls to different numbers
User can receive transfers	This permission is required for an Agent to be able to make a transfer call
User can configure automatic answer settings	This permission is required for disabling automatic answering of incoming calls
User can reject ringing calls	This permission is required for rejecting of incoming calls
User can wrap up call	This permission is required for wrapping up calls
User can place call on hold	This permission is required for placing calls on hold

Fig. 1. Configuring Five9 permissions for Agents