TalkDesk parameters setup

On the right-upper side of the screed click on this button to open CTI panel (Fig. 1)
Fig. 1 CTI panel opening

Open

Click on the ‘Phone’ icon (1) and then on the ‘Gear’ icon (2) (Fig. 2)
Fig. 2 Further steps

Open

Check that the ‘Disable Call Center Integration’ checkbox is disabled (Fig. 3)
Fig. 3 ‘Disable Call Center Integration’ checkbox