Action : Messages finished
Origin system and event:
In
Talkdesk
when
a messaging conversations ends
then
Chat finished
Mapping of fields in automation :
Interaction id - {{interaction_id}}
EventName - {{event}}
Conversation URL - {{conversation_history_url}}
Touchpoint value - {{touchpoint_value}}
Time - {{time.now}}
Note - {{notes}}
Disposition name - {{disposition_name}}