Action : Missed call action
Origin system and event:
In
Talkdesk
when
a call is missed
then
Missed call action
Mapping of fields in automation :
Interaction id - {{interaction_id}}
Duration call - 0
EventName - call_abandonned
From - {{contact_phone_number}}
To - {{talkdesk_phone_number}}
StartDate - {{time.now}}
Before connect time - {{waiting_time}}
Contact phone - {{contact.phone}}