Action : Call changed event action
Origin system and event:
In
Talkdesk
when
an inbound call starts
then
Call changed event action
Mapping of fields in automation :
Interaction id - {{interaction_id}}
Duration call - 0
EventName - {{event}}
From - {{contact_phone_number}}
To - {{talkdesk_phone_number}}
StartDate - {{time.now}}
Agent email - {{is_transfer}}