Call created inbound automation

Action : Call changed event action

Origin system and event:

In

Talkdesk

when

an inbound call starts

then

Call changed event action

Mapping of fields in automation : 

Interaction id - {{interaction_id}}
Duration call - 0
EventName - {{event}}
From - {{contact_phone_number}}
To - {{talkdesk_phone_number}}
StartDate - {{time.now}}
Agent email - {{is_transfer}}