Messages assigned

Action : Messages assigned

Origin system and event:

In

Talkdesk

when

a messaging conversations assigned

then

Chat assigned

Mapping of fields in automation : 

Interaction id - {{interaction_id}}
EventName - {{event}}
Touchpoint value - {{touchpoint_value}}
Direction - {{direction}}
Time - {{time.now}}
Note - {{note}}
Disposition name - {{disposition_name}}
Reason - {{reason}}
Is Transfer - {{is_transfer}}