Inbound call ended

Action : Call changed event action

Origin system and event:

In

Talkdesk

when

an inbound call ends

then

Call changed event action

Mapping of fields in automation : 

Interaction id - {{interaction_id}}
Duration call - {{duration}}
EventName - {{event}}
From - {{contact_phone_number}}
To - {{talkdesk_phone_number}}
EndDate - {{time.now}}
Before connect time- {{waiting_time}}
Conversation time - {{total_duration}}
Agent email - {{agent.email}}
Hold time - {{holding_time}}