Outbound call ends

Action : Call changed event action

Origin system and event:

In

Talkdesk

when

an outbound call ends

then

Call changed event action

Mapping of fields in automation : 

Interaction id - {{interaction_id}}
Duration call - {{duration}}
EventName - {{event}}
From - {{talkdesk_phone_number}}
To - {{contact_phone_number}}
End date - {{time.now}}
Conversation time - {{total_duration}}
Agent email - {{agent.email}}
Hold time - {{holding_time}}
Before connection time = 0