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Transfer call answered action
Transfer call answered action
Action : Transfer call answered
Origin system and event:
In
Talkdesk
when
a transferred call is answered
then
Transfer call answered
Mapping of fields in automation :
Interaction id - {{interaction_id}}
Event name - {{event}}
From - {{talkdesk_phone_number}}
To - {{contact_phone_number}}
Start date -{{time.now}}
Agent email - {{transfer_type}}
Previus agent email - {{previous_agent.email}}
Transfer number - {{forwarded_phone_number}}
Complited transfers - {{completed_transfers}}
, multiple selections available,
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