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Transfer call answered action

Transfer call answered action

Action : Transfer call answered

Origin system and event:

In

Talkdesk

when

a transferred call is answered

then

Transfer call answered

 

Mapping of fields in automation : 

Interaction id - {{interaction_id}}
Event name - {{event}}
From - {{talkdesk_phone_number}}
To - {{contact_phone_number}}
Start date -{{time.now}}
Agent email - {{transfer_type}}
Previus agent email - {{previous_agent.email}}
Transfer number - {{forwarded_phone_number}}
Complited transfers - {{completed_transfers}}

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