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Set up inbound call disposition
Set up inbound call disposition
Action : Talkdesk disposition set up
Origin system and event:
In
Talkdesk
when
an inbound disposition code is set
then
Call disposition set up action
Mapping of fields in automation :
Interaction id - {{interaction_id}}
EventName - {{event}}
Disposition - {{call_disposition}}
Disposition note - {{description}}
, multiple selections available,
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